CustomerConduct

Purpose

At ComJoT LLC, we are committed to delivering high-quality communication products and exceptional service. In return, we expect respectful, professional behavior from those we serve. This policy outlines the standards of conduct expected from our customers and the boundaries we enforce to protect the wellbeing of our staff and the integrity of our operations.

Scope

This policy applies to all customers, clients, prospective buyers, and third parties engaging with ComJoT LLC, whether through direct purchase, support channels, email, phone, social media, or other methods of contact.

Business Hours and Communication Expectations

• Business Hours: Monday through Thursday, 7:30 AM to 4:00 PM (Central Time), and Friday 8:00 AM to 2:00 PM (Central Time), excluding holidays.

• Response Time: While we strive to respond promptly, inquiries may take up to 1–2 business days to receive a full response.

• After-Hours Communication: Messages received outside of business hours will be addressed during the next business day. Excessive after-hours communication will not be prioritized.

Expected Customer Conduct

We ask that all customers:

• Communicate in a respectful and professional manner.

• Allow reasonable time for responses, especially during weekends or holidays.

• Understand and adhere to posted lead times, refund policies, and support limitations.

• Follow appropriate channels for inquiries or escalations.

Unacceptable Behavior

The following actions are considered violations of this policy:

• Use of vulgar, threatening, aggressive, or hostile language

• Harassment of any kind (repeated emails, messages, or calls)

• Demands for exceptions outside stated policies or warranties

• Public defamation or misrepresentation of ComJoT LLC or its staff

• Contacting ComJoT staff via personal or unrelated channels

Consequences of Policy Violations

If a customer violates this policy, ComJoT LLC reserves the right to:

• Limit communications to email only

• Immediately cancel and refund orders

• Refuse future orders or services

• Block contact through all support channels

• Refer serious incidents to legal counsel or law enforcement

Dealer and Agency Orders

While we welcome individual customers, ComJoT LLC prioritizes support and fulfillment for:

• Authorized dealers

• Public safety departments

• Government agencies

• Bulk institutional orders

Individual orders are subject to longer lead times and streamlined support. ComJoT reserves the right to deny or cancel single-unit orders at its sole discretion.

Final Statement

ComJoT LLC operates with a spirit of innovation, integrity, and community. We believe mutual respect is essential to any business relationship. This policy exists not to exclude customers, but to protect our staff, support capacity, and the broader customer base from unnecessary disruption or abuse.

By doing business with ComJoT LLC, you agree to abide by this policy.